Terms of sale
Products are sold by the unit stated on each product page—square feet, full boxes, individual pieces or mosaic sheets. Product images and screen colors are illustrative; samples and production lots may vary. Availability can change before fulfillment.
Products labeled “online-only price” receive the displayed reduction only when the order is placed and paid through this website. These online prices are not retroactive and may not be combined with showroom, telephone, contractor or other quoted pricing. Showroom and telephone-order prices may differ.
Orders are subject to acceptance, payment approval and verification of product, quantity, tax and fulfillment. We may contact you to correct an obvious pricing, quantity or availability error before release and will offer a refund if the order cannot be fulfilled as agreed.
Satisfaction guarantee: a flooring expert reviews every order before material is released. If an order arrives with properly documented covered damage, contains an incorrect item, or cannot be fulfilled as promised, Signature Flooring will make it right through replacement, refund of the affected item or another agreed resolution. Product preference, screen-color variation, incorrect customer measurements and installed material remain subject to the return and manufacturer-warranty terms below.
Delivery prices are calculated from Lebanon, Illinois using the ordered quantity, verified carton weight where published or a conservative material-specific estimate, pallet count, destination ZIP and curbside residential service. The delivery charge shown in the cart is included in the checkout total. Customers must provide safe, accessible curbside space and inspect the shipment before signing the carrier receipt.
Customers are responsible for measurements, job-site conditions, product suitability and installation unless a separate written installation agreement says otherwise. Always follow the manufacturer’s current instructions and warranty.
Onyx made-to-order terms
Every Onyx Collection product is manufactured for the customer’s approved order. Payment reserves the configuration, but Signature Flooring will not release it to production until the customer approves the final written specifications and, when applicable, drawings. The customer must verify all dimensions, whether a dimension is stud-to-stud or finished, drain center, curb sides, wall layout, color, finish, accessories, door opening and handing, and the complete delivery address.
A correction or cancellation may be requested before final written approval and production release. After the customer approves the final specifications or Signature Flooring releases the order to production in reliance on that approval, the order is final sale: it cannot be cancelled, changed, returned or refunded because of a measurement mistake, color or finish preference, screen-color difference, job-site change, installation delay, or customer or installer error. A physical sample should be approved before the order when an exact color match is important; normal sample and production-lot variation is not a defect.
The customer must inspect every package before signing the delivery receipt, write all visible damage or shortage on that receipt, photograph the shipment, retain the pallet and packaging, and notify Signature Flooring within 48 hours. Concealed damage must be reported as soon as discovered. Damaged, incorrect or questionable material must not be installed, cut, drilled, sanded, adhered or otherwise altered. Altering or installing a product constitutes acceptance of its visible condition, color and dimensions and may prevent a freight or return claim, except for a latent defect or right that cannot lawfully be waived.
Verified manufacturing defects, incorrect items and properly documented covered freight damage will be handled through Signature Flooring and the applicable manufacturer or carrier. Onyx states that if an Onyx product fails under its guarantee, its remedy is a replacement item or a refund of the product cost. The available remedy is determined after inspection; this is not a general right to a cash refund. Improper storage, handling, support, installation, cleaning, ventilation or maintenance, excessive heat, scratches, chips, burns and other avoidable damage are not manufacturing defects. Glass, doors and third-party hardware may carry separate manufacturer warranties and exclusions.
Unless required by applicable law or expressly authorized in writing by the manufacturer, a product remedy does not include removal, reinstallation, labor, plumbing, travel, storage, delay, loss of use, or incidental or consequential costs. Nothing in these terms limits a customer right or remedy that applicable law does not permit a seller to waive. The $199 Onyx delivery charge covers curbside drop-shipping to an accessible address in the contiguous United States.
Once purchased, all flooring and tile sales are final. Material that arrives damaged, is defective, or is different from what was ordered is handled as a claim, not a general return right. We do not accept returns because of color preference, change of mind, excess material, incorrect measurements, installation decisions, or differences between samples, photographs, screens and the delivered product. Contact Signature Flooring within 14 calendar days after pickup or delivery, before installation, and retain the product, labels and packaging. Written authorization is required before any return. If an eligible claim is approved, Signature Flooring will provide replacement, refund or return instructions, with no restocking fee or authorized return-shipping charge for the affected material. Approved refunds are processed within 10 business days after the claim is approved or authorized returned material is received. Opened cartons, installed or cut material, special orders, custom products, clearance merchandise and mosaics sold by the piece or sheet remain final sale except when damaged, defective or incorrect. Manufacturer warranty claims remain subject to the manufacturer's terms.
Effective November 4, 2026. Questions about an order or these terms may be directed to (618) 505-0188.